Terms of Service

Last updated 19 August 2026.

These terms govern your use of Redactron (the “Service”) — the API gateway at api.redactron.ai, the console at app.redactron.ai, and this website. By creating an account or sending a request to the Service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

1. What the Service is

Redactron forwards your requests to third-party model providers and returns their responses. We are a routing and billing layer. We do not create the models, and the output you receive is generated by the provider you selected, not by us.

2. Your account

• You must give accurate registration details and keep them current.
• You are responsible for everything done with your account and API keys, including by anyone you give access to.
• API keys are secrets. Do not embed them in client-side code, public repositories, or anywhere a third party could read them. If a key is exposed, revoke it in the console immediately.
• Tell us promptly at support@redactron.ai if you believe your account has been accessed without authorisation.

3. Credits, charges and refunds

• The Service is prepaid. You fund a balance in US dollars and each request draws from it.
• Before a request reaches a provider we reserve its maximum possible cost against your balance. When the request ends we settle the actual amount and return the difference. A request that never reaches a provider is not charged.
• Token counts come from the provider's own usage reporting. Rates are published on our pricing page and in the console catalog; the catalog is authoritative for what a given request was priced at.
• Funded credits do not expire and are not transferable between accounts.
• Credits are non-refundable except where a refund is required by law, or where we have charged you in error. If we have charged you in error, tell us and we will correct it.
• We may change published rates. Changes apply to requests made after the change takes effect and never retroactively to requests already settled.

4. Acceptable use

You may not use the Service to:

• break any applicable law, or infringe anyone's intellectual property, privacy or other rights;
• generate or distribute child sexual abuse material, content that sexualises minors, or non-consensual intimate imagery;
• produce material intended to harass, defame, or incite violence against a person or group;
• build malware, phishing pages, credential harvesters, or tooling whose purpose is unauthorised access to systems;
• impersonate a person or organisation, or present model output as human-authored where doing so would deceive someone to their detriment;
• send data you are not permitted to disclose to a third-party processor;
• attempt to circumvent rate limits, spend controls, scope restrictions or key revocation, or probe the Service for vulnerabilities without our written permission;
• resell raw access in a way that presents the underlying providers' services as your own where their terms forbid it.

Providers impose their own usage policies on requests we forward. Those policies apply to you as well, and a provider may refuse or terminate service for reasons outside our control.

5. Content and data

• You keep all rights in the content you send. We claim no ownership of your prompts or of the output returned to you.
• You grant us the limited right to process, transmit and store your content only so far as is needed to operate the Service — routing your request, returning the response, and keeping the records described in our Privacy Policy.
• We do not use your prompts or outputs to train models.
• Your content is transmitted to the provider you selected and is subject to that provider's handling terms while it is with them.
• Model output can be wrong, biased, or fabricated. It is not professional advice. You are responsible for reviewing output before relying on it, and for any decision you make on the basis of it.

6. Availability

We do not currently offer a service-level agreement. We aim to keep the Service available and to give notice of planned maintenance, but the Service is provided as-is and depends on providers we do not control. Any published uptime target is a goal, not a contractual commitment, unless we have signed a separate agreement with you that says otherwise.

7. Suspension and termination

You may stop using the Service at any time and close your account from the console. We may suspend or terminate access if you breach these terms, if we are required to by law or by a provider, or if your use threatens the security or integrity of the Service. Where circumstances allow, we will tell you first. On termination, any unused balance is handled under clause 3.

8. Warranties

To the fullest extent the law permits, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, secure or error-free.

9. Limitation of liability

To the fullest extent the law permits, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability arising out of or relating to the Service is limited to the greater of (a) the amounts you paid us in the three months before the event giving rise to the claim, and (b) one hundred US dollars. Nothing here excludes liability that cannot lawfully be excluded.

10. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your use of the Service, or your breach of these terms, and for amounts finally awarded or agreed in settlement.

11. Changes to these terms

We may update these terms. If a change is material we will give reasonable notice — by email or in the console — before it takes effect. Continuing to use the Service after that is acceptance. The “last updated” date above always reflects the current version.

12. General

• These terms, together with the Privacy Policy, are the whole agreement between us on this subject.
• If a clause is held unenforceable, the rest stays in force.
• Not exercising a right is not a waiver of it.
• You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
• These terms are governed by the laws of the jurisdiction in which Redactron is established, and the courts of that jurisdiction have exclusive jurisdiction over disputes.

13. Contact

Questions about these terms: support@redactron.ai.